We are writing to provide you with an update on the ongoing COVID-19 situation. We here at our Centum office are actively monitoring events, and we are committed to keeping you informed as we move through these unprecedented times.
We understand you may have questions about your scheduled Mortgage loan or Secured Line of Credit payments.
Below, you will see customer service contact information for each of our primary lenders. If you have questions about your Mortgage or Line of Credit payment, please reach out to your lender directly. This method will be the quickest and most accurate way for you to get the information you need. Each lender has their own policies. Each lender should be putting new emergency payment policies in place.
The federal government is also putting financial measures together, working with all our Schedule A bank and Financial Institutional Lenders, to assist you with your financial needs.
I will also be updating you in the coming days with more information once it comes available to myself and our team here at Centum.
Regardless of the situation, I’m always a phone call away to assist and answer questions as well as navigate you through this changing time.
We wish you and your family a safe and awesome day!
Please have your Mortgage Number (#) readily available before calling the lender, and they will do their best to answer each and all of your questions.
Some questions that you should be asking your lender:
1. What are your policies when a Current client/borrower asks for a mortgage payment holiday?
2. When asking and being approved for a mortgage payment holiday, how may payments can be requested?
3. What changes to mortgage payments are being put in place with the current situation unfolding?
4. Will this affect your credit rating or credit bureau score?
BMO 1 (877) 225-5266
CMI Canadian Mortgages Inc. – 1-888-465-1432 x 764
CW Bank 1-866-441-3775
Equitable Bank Tower - Tel 416-515-7000 Toll-Free 1-866-407-0004
First National 1-800-465-0039
Fisgard Asset Management Corporation, Toll Free: 1-866-382-9255 Phone: 250-382-9255
Home Trust - Phone 1-877-903-2133
IC Savings Tel: (416) 784-9885
Manulife Client Support: 1-877-765-2265
Meridian - Tel: 1-855-801-0322
Merix – 1-877-637-4914
New Haven - Phone 1-866-996-8226 and/or 416-636-0000.
NPX - 1-877-637-4914
Oppono - -1-866-318-7222
RMG Mortgages – 1-866-809-5800
Royal Bank 1 (800) 769-2511
Save Capital – 1-888-777-2120
Scotiabank – 1-800-472-6842
Secure Capital 647-355-7694
TD Canada Trust – 1-888-720-0075
Tribecca Finance 416-225-6900
Vault Mortgages – 416-844-1323
VWR Capital 1-866-907-5407
XMC Mortgage 1-888-811-6660